Privacy Policy

1. Introduction

milo88 ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of users who access our online casino and sports betting platform at https://milo88.cam (the "Platform").

By creating an account or using milo88 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any provision of this Privacy Policy, please discontinue use of our services immediately.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the milo88 platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

2. Information We Collect

milo88 collects several categories of personal information to provide, maintain, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

When you register for an account, make deposits or withdrawals, or contact customer support, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, nationality, gender
• Contact Information: Email address, mobile phone number, residential address, postal code
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, or other Indonesian banks), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details, transaction history
• Identification Documents: Government-issued ID (Indonesian KTP or passport), proof of address documents, photographs for identity verification (KYC compliance)
• Account Credentials: Username, password, security questions and answers
• Communication Data: Messages you send to customer support, feedback forms, survey responses

2.2 Information Collected Automatically

When you access the milo88 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Log Data: IP address, access times, pages viewed, referring/exit pages, clickstream data
• Location Data: General geographic location derived from IP address (city, region, country)
• Gaming Activity: Bets placed, games played, wagering patterns, win/loss records, bonus usage, transaction history
• Cookies & Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions that verify your transactions
• Identity verification services that confirm your identity during KYC checks
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) who report gameplay data
• Fraud prevention and security services that assess risk and detect suspicious activity
• Marketing and analytics partners who help us understand user behavior and preferences

3. How We Use Your Information

milo88 uses your personal information for the following purposes:

3.1 Service Provision & Account Management

• Creating and maintaining your milo88 account
• Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, e-wallets, and other payment methods
• Enabling access to casino games, live dealer tables, sports betting markets, and other platform features
• Processing bets and wagers, including bandar bola (football betting), togel (lottery), and mix parlay (accumulator) bets
• Recording gaming activity and maintaining transaction histories
• Providing customer support and responding to inquiries

3.2 Identity Verification & Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Complying with anti-money laundering (AML) regulations and preventing financial crime
• Detecting and preventing fraud, abuse, multiple accounts, and prohibited activities
• Enforcing our Terms and Conditions and platform rules
• Responding to legal requests and regulatory obligations

3.3 Platform Improvement & Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing game recommendations and promotional offers based on your preferences
• Conducting research, analytics, and statistical analysis
• Testing new features and optimizing performance

3.4 Marketing & Communications

• Sending promotional emails about bonuses, tournaments, and special offers
• Notifying you of platform updates, new game releases, and service announcements
• Providing personalized marketing based on your gaming activity and preferences
• Conducting surveys and soliciting feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your account preferences. Please note that you will still receive transactional emails (deposit confirmations, withdrawal notifications, account security alerts) even if you opt out of marketing.

3.5 Security & Fraud Prevention

• Monitoring account activity for suspicious or fraudulent behavior
• Protecting against unauthorized access, hacking attempts, and cyber attacks
• Investigating and resolving disputes, rule violations, and Terms of Service breaches
• Maintaining audit trails and logs for security and compliance purposes

4. Data Sharing & Third Parties

milo88 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers

We share data with third-party vendors who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and other studios that supply casino games and sports betting data
• Identity Verification Services: Third-party KYC providers that verify your identity and age
• Cloud Hosting: Infrastructure providers that host our platform and databases
• Customer Support Tools: Live chat, email, and ticketing systems used to provide customer service
• Analytics & Marketing: Tools that help us analyze user behavior and deliver targeted advertising

All service providers are contractually obligated to protect your data and use it only for the purposes specified by milo88.

4.2 Legal & Regulatory Requirements

We may disclose your information to government authorities, law enforcement, or regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of milo88, our users, or the public
• Investigate fraud, security breaches, or illegal activities
• Respond to valid legal requests from Indonesian or international authorities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated & Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not identify you personally. For example, we may publish statistics about average bet sizes, popular games, or regional player demographics. This data cannot be used to identify individual users.

5. Data Security Measures

milo88 employs comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Safeguards

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same encryption used by major banks
• Secure Data Storage: Personal information is stored on encrypted servers with restricted access controls
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our infrastructure from cyber attacks
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your account login
• Regular Security Audits: Our systems undergo periodic security assessments and penetration testing by independent experts

5.2 Administrative Controls

• Access Restrictions: Only authorized milo88 employees with a legitimate business need can access personal data
• Employee Training: Staff members receive regular training on data protection and privacy best practices
• Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
• Incident Response Plan: We maintain protocols to detect, respond to, and report security breaches promptly

5.3 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and change it regularly
• Never share your password or login credentials with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication if available
• Report suspicious account activity to customer support immediately
• Be cautious of phishing emails or fake websites impersonating milo88

Important: milo88 will never ask you to provide your password via email, phone, or live chat. Any such request should be treated as fraudulent and reported immediately.

6. Data Retention Policy

milo88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Accounts

For active accounts, we retain your personal information for the duration of your relationship with milo88. This includes identity documents, financial records, transaction histories, and gaming activity.

6.2 Closed Accounts

When you close your account, we retain certain information for legal and regulatory compliance purposes. Specifically:

• Identity & KYC Data: Retained for 5 years after account closure to comply with anti-money laundering regulations
• Transaction Records: Retained for 7 years to meet financial auditing and tax reporting requirements
• Dispute Resolution Data: Retained until all disputes, investigations, or legal proceedings are resolved
• Marketing Data: Deleted within 30 days of account closure unless you request to remain on marketing lists

6.3 Inactive Accounts

If your account remains inactive (no login or transaction activity) for 90 consecutive days with a zero balance, we may delete your account and personal data. You will receive email notification before deletion.

6.4 Data Deletion Requests

You may request deletion of your personal data by contacting customer support. However, we may retain certain information as required by law or for legitimate business purposes (fraud prevention, dispute resolution, etc.). See Section 7 for more details on your privacy rights.

7. Your Privacy Rights

As a milo88 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our customer support team with your account details. We will provide a complete data export within 30 days.

7.2 Right to Rectification

You can update your personal information (name, email, phone number, address) directly through your account settings. For changes to identity documents or other sensitive data, contact customer support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data by closing your account and requesting data erasure. We will comply with your request unless we are legally required to retain certain information for compliance, audit, or fraud prevention purposes.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON). This allows you to transfer your data to another service provider if desired.

7.5 Right to Object

You may object to the processing of your personal data for marketing purposes at any time. You can opt out of promotional emails, SMS messages, or push notifications through your account settings or by clicking "unsubscribe" in our communications.

7.6 Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Right to Lodge a Complaint

If you believe milo88 has violated your privacy rights or mishandled your personal data, you may file a complaint with the relevant data protection authority in your jurisdiction. For Indonesian users, complaints can be directed to the Ministry of Communication and Information Technology (Kominfo).

To exercise any of these rights, please contact us at: [email protected]

8. Cookies & Tracking Technologies

milo88 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. This section explains what cookies are, how we use them, and how you can control them.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, login status, and browsing behavior across sessions.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality. To learn how to manage cookies in your browser:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and Website Data
• Microsoft Edge: Settings > Privacy, Search, and Services > Cookies

Disabling essential cookies may prevent you from logging in or using key platform features.

9. Children's Privacy

milo88 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from minors. If we discover that an individual under 21 has created an account, we will immediately close the account, void all bets, and delete associated personal data.

Parents and guardians should monitor their children's internet usage and ensure minors do not access gambling platforms. If you believe a minor has provided personal information to milo88, please contact us immediately at [email protected].

10. International Data Transfers

milo88 operates as an international platform and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Our service providers and partners in other jurisdictions are contractually obligated to maintain equivalent levels of data protection. By using milo88 services, you consent to the international transfer of your personal information as described in this policy.

11. Changes to This Privacy Policy

milo88 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes via email or prominent notice on the platform at least 30 days before the changes take effect.

Your continued use of milo88 services after the effective date of the revised Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

The "Last Updated" date at the top of this document indicates when the policy was last revised. Previous versions of this Privacy Policy are available upon request.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact milo88's Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the milo88 platform
• WhatsApp: Customer service available in Indonesian and English (WIB timezone, UTC+7)

We respond to all privacy inquiries within 48 hours and resolve most requests within 30 days. For urgent security concerns (suspected account breach, unauthorized access), contact us immediately via live chat for expedited assistance.